Service Technician
Job Summary
The Service Technician will maintain customer satisfaction by troubleshooting, repairing, and supporting the installation and operation of doors. This role also performs quality control, customer service, and service support activities in the field and at the plant.
Pay
$28 per hour
Shift
1st shift: 8 a.m. – 5 p.m., Monday – Friday
Duties
- Fix manufacturing defects
- Report defects and repairs to R&D and management
- Train sales teams, distributors, and dealerships on installation and product knowledge
- Perform quality control checks
- Help train employees on product knowledge
- Troubleshoot and assist customers over the phone
- Travel as required to service customers
- Work overtime as needed
- Follow all safety policies
- Coordinate jobsite assignments and scheduling
- Complete individual expense reports
- Read blueprints
- Support order tracking for service-related work
- Clean jobsites after service is completed
- Complete all assigned service orders
- Maintain tools needed for assigned jobs
- Build and maintain relationships with established accounts through excellent customer service
- Use knowledge of related products in the building industry
- Remain knowledgeable in all company products
- Assist others with tasks or projects as assigned
- Determine whether a part is faulty or customer-damaged
- Request dealership or distributor jobsite visits when needed
- Communicate jobsite issues with dealerships and distributors
- Support plant production on non-service days
- Perform other duties as assigned
Qualifications
- High school diploma or GED
- At least 3 years of experience in construction, finish carpentry, and door installation
- Regular, reliable attendance
- Ability to work outside the regular schedule as required
Job Type
Contract To Hire
How to Apply
Start by submitting your resume or visit KP Staffing Pasadena for an in-person interview. Phone 346-301-9713 our address 4926 Fairmont Parkway, Pasadena TX 77505